<p>The importance of psychosocial factors and burnout in quality of life has been studied. The article seeks to identify predictors of psychosocial factors in burnout in people who work in person or remotely during the COVID-19 pandemic. 884 workers from service companies were evaluated with the UNIPSICO battery for psychosocial factors and the CESQT. The explanation given by psychosocial factors to the syndrome of burning from work is presented differently in each group where role ambiguity stands out in the remote group and workload in the face-to-face group. The need arises to continue investigating emphasizing the difference between these two groups.</p>