<p>The study was carried out in Texcoco, Estado de Mexico, through the phenomenological qualitative method. The stories of 22 women who reported partner violence were analyzed, to know the different types of partner violence experienced by women, their characteristics, the different complaint motivations; and the identity transitions observed in cognitive, behavioral and affective aspects; as well as their future expectations. It was concluded that the unconditional family support motivated the realization of the complaint, the monitoring of the legal process and promoted more favorable identity transitions; In some cases, family support was conditioned by patriarchal familist expectations, not allowing favorable conditions to identity transitions. In other cases, when there was a lack of family support, the identity transitions of the women were not favorable.</p>